Payments

Dashboard

Account Settings

Support Tickets

Your Support Tickets

Raise a support ticket and view details of existing tickets raised by you on the Axis Dashboard.

You can track the tickets raised by you on the Dashboard under the Support Tickets tab. This makes it easier to find the tickets and saves time spent on searching for ticket details in your emails.

Handy Tips

  • Only the last three tickets in Open state are displayed. Closed tickets do not appear here.
  • The Support Tickets tab is available for both Live and Test modes of the Dashboard.
  • Only Owner and Admin can raise support tickets using this tab.
  • You can view only those tickets that were raised using the Dashboard.

Track Status of Open Tickets

You can view only those tickets that were raised using the Dashboard. To track the status of your open support tickets:

  1. Log in to the Dashboard.

  2. On the left navigation, click Accounts & Settings.

  3. Navigate to Business settings → Support Tickets.

  4. A list of the last three tickets in open status pops up. Click on the ticket ID to view details.

  5. You can request an update, provide information or add attachments such as an error screenshot. Provide the details and click Send a Reply.

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